Try before you buy

take the worry out of choosing the right product…

We’ve created the Try Before You Buy scheme for a selection of products allowing you the opportunity to use the product for a choice of 2, 3 or 4 weeks.

At the end of the agreed period, simply return the product to us and you’ll receive a refund minus the rental charge (please see our Terms & Conditions below). You keep the product at the end of the agreed period if you’ve decided it’s the right one for you.

Of course if you wish to simply rent the product from us you can still use this scheme – there is no obligation to buy!

WEEKLY CHARGES

VIP PAD

2 WEEKS £30 | 3 WEEKS £45 | 4 WEEKS £55

PHOTIZO

2 WEEKS £60 | 3 WEEKS £85 | 4 WEEKS £110

ARC EQUINE

2 WEEKS £70 | 3 WEEKS £100| 4 WEEKS £180

ACCUHORSEMAT

2 WEEKS £60| 3 WEEKS £85 | 4 WEEKS £110

EPIONY

2 WEEKS £30 | 3 WEEKS £45 | 4 WEEKS £55

EQUILIBRIUM MASSAGE MITT

2 WEEKS £25 | 3 WEEKS £35| 4 WEEKS £45

EQUILIBRIUM MASSAGE PAD

2 WEEKS £30 | 3 WEEKS £45 | 4 WEEKS £55

 

 

 

hOW DOES THE SCHEME WORK ?

Once you’ve chosen which product you wish to Try Before You Buy / Rent, please contact us on to confirm the product and number of weeks you wish to have the product for.

Full payment is made by you and the product is sent out to you along with paperwork confirming the start and end date of the hire/rental period.  

 

Once the hire/rental period is complete the product is then returned to us (undamaged and in full working order).

Upon receipt of the product we will issue a refund of the full price paid MINUS the rental/hire weekly charges.

If the product is not returned to us after the agreed period (which includes additional transit time) it cannot be returned and a refund will not be issued 

If you are happy to keep the product after the agreed period no further payment is required 

Our Terms & Conditions are outlined below but please feel free to contact us with any queries. 

Currently the scheme is available in the UK mainland. Contact us to see if we cover you location.  

Terms and Conditions:

1.     It is the customer’s responsibility to take care of the product during the rental period and to ensure the product is kept in good, clean, working order.

2.     The customer is responsible for ensuring the product is kept safe from theft and loss.

3.     The customer cannot request a refund for the product after the agreed hire period has lapsed (maximum of 4 weeks hire period + 5 days transit time).

4.     When returning the product to The Animal Therapy Hub we recommend using a postal service that offers tracking options and ensure you have the suitable postal insurance in place as any loss/damage in transit is the responsibility of you; the renter/customer, not the responsibility of The Animal Therapy Hub. You remain liable for any loss/damage during the rental and transit period.

5.     Return postage is be paid by the customer. There will be a maximum of 5 days transit time added to each order to allow sufficient time for items to be posted back to us. 

6.     The hire period (up to a maximum of 4 weeks) will begin on an agreed date. An invoice will be raised confirming the start and return date of the hire period.

7.     Return / ‘End of Hire’ Dates are subject to change should they fall on Public Holidays or there are postal strikes. Any change in dates will be communicated and confirmed to the customer.

8.     Upon receipt of the returned product – provided the product is in clean, full working condition – a refund will be provided LESS the hire charge.

9.     The Animal Therapy Hub does not accept any liability for loss or damage whilst the product is hired and used by the customer. The Animal Therapy Hub can offer help and advice on how to use the hired product and happy to answer any other queries you may have.

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EQUINE

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CANINE

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